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Office-based_Call Center Agent (Bogota, Colombia) Job Description As a Call Center Agent, you will be responsible for handling inbound calls from customers requesting towing and roadside assistance services. Your primary role is to assess each customer's situation, gather accurate service details, provide timely information, and coordinate with dispatch to ensure prompt assistance. This role requires excellent communication skills, sound judgment, empathy, and the ability to remain calm in a fast-paced, emergency-response environment. Handle a high volume of inbound calls from customers requesting towing and roadside assistance services. Actively listen to customers, assess their vehicle issues, and identify the appropriate towing or roadside assistance solution. Collect accurate service information, including customer location, vehicle details, issue type, destination (if towing is required), and any special service requirements. Provide clear and accurate information regarding available services, pricing, estimated arrival times, and service procedures. Convert customer inquiries into confirmed service requests by effectively communicating service options and addressing customer questions or concerns. Coordinate with dispatchers and service providers to ensure timely and accurate job assignment and completion. Keep customers informed of service status, estimated arrival times, and any updates or delays. Handle customer concerns professionally and escalate complex issues when necessary. Accurately document customer interactions, service requests, and dispatch information in the company's CRM or dispatch system. Meet or exceed key performance indicators (KPIs), including call quality, service request conversion, average handling time, and customer satisfaction. Maintain knowledge of towing and roadside assistance services, company policies, and call-handling procedures to provide accurate and efficient support. Requirements Senior High School graduate or equivalent (Bachelor's degree is a plus). Bilingual proficiency in English and Spanish (spoken and written) is required. Prior experience in customer service, call centers, or sales is preferred. Strong verbal and written communication skills. Comfortable using computers, CRM software, and call center applications. Proficient in Google Maps to accurately identify customer locations and assist with efficient dispatch coordination. Ability to think quickly, assess customer needs, and provide appropriate solutions in a fast-paced environment. Capable of handling multiple calls and tasks efficiently while maintaining accuracy and professionalism. Must be available to work full-time on a Pacific Standard Time (PST) schedule, including nights, weekends, and holidays as part of the 24/7 rotating shift structure. Experience in towing services, roadside assistance, dispatch, or related industries is an advantage. Willing and able to work on-site in the office. #J-*-Ljbffr
5,084 call center jobs open right now — here's where they are
Most are in one country. Use that to narrow your search and stand out.
5.084Jobs
3.901CO
10%EN
WorkMundi has 5,084 open call center roles in our database today. Colombia alone accounts for 3,901 of them. If you speak Spanish and can work in a Colombian time zone, you have a huge advantage — start there. If you don't, India (223 jobs), the US (127), Brazil (126), Ecuador (91), and the Philippines (68) are your next best options.
About 530 of these job ads have their text written in English. That's 10 percent. The rest are posted in other languages, which may or may not match the language the job actually requires. Read the full ad carefully — do not assume the language of the posting tells you what you'll speak on calls.
The top hiring employer is COMPUTRABAJO, which posted 2,558 of these roles. If you apply there, you are competing with thousands of other candidates for the same handful of openings. Smaller employers like !Multinacional bancaria (152 jobs) and Importante multinacional (142 jobs) may move faster and give you a better chance to stand out.
When you interview, hiring managers for call center roles always ask about your conflict resolution skills. Have a specific story ready — a time you stayed calm with an angry customer, found a real solution, and made them feel heard. Practice it out loud before you apply. Use WorkMundi's free browser-based interview rehearsal to record yourself, or try the paid AI interview tool that listens live and transcribes your answer.
