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Global Technology Services in Medellín, Colombia seeks a Junior Service Desk Analyst to provide Tier 1 support for drivers and internal users. The role includes troubleshooting on Edge Connect Tablets, password resets, and documentation in ServiceNow across several platforms including Salesforce and Workday. Remote work available within Colombia with rotating shifts. Ideal candidates have 6+ months in tech support and strong communication skills, with ability to manage multiple tasks under #J-*-Ljbffr