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Customer Service Representative

Michael Page Colombia · Medellin, Antioquia

🌐 Remote📅 22/08/2026
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Advanced English Proficiency Requiered 2 years of experience in sales or customer service Acerca de nuestro cliente Empresa del sector de servicios empresariales ubicada en USA. Descripción - Managing Inbound Communications: Proactively handle inbound calls, emails, and messages, identifying customer needs and converting inquiries into registrations. - Account Ownership & Client Engagement: Manage a portfolio of prospective and active customers, maintaining ongoing communication to build trust, loyalty, and retention. - Customer Onboarding & Growth: Register new customers, schedule trial classes, perform structured follow-ups, and guide clients through the decision-making process. - Issue Resolution & Relationship Management: Address concerns or complaints with a solution-oriented mindset, de-escalating situations while protecting the customer relationship and business objectives. - CRM & Data Management: Accurately maintain customer information, interaction notes, and pipeline status in CRM systems. - Process & Script Adherence: Follow established communication frameworks while adapting conversations to maximize conversion and customer satisfaction. - Performance & Revenue Targets: Consistently achieve KPIs related to account conversion, registration goals, follow-up effectiveness, response times, and overall customer satisfaction. Perfil buscado (h/m) Minimum 2 years of experience in Account Management, Sales, Customer Success, or Client Relationship Management. C1 English proficiency (written and verbal) with excellent communication, negotiation, and interpersonal skills. Proven ability to manage customer accounts, build long-term relationships, and drive client engagement and retention. Experience handling inbound inquiries, customer onboarding, follow-ups, and converting leads into registrations or sales opportunities. Strong knowledge of CRM systems, data management, and pipeline tracking with high attention to detail. Results-oriented mindset with a track record of achieving KPIs, revenue targets, customer satisfaction goals, and effective issue resolution. Qué Ofrecemos Permanent employment contract through Michael Page Colombia. 100% Remote position based in Colombia. Connectivity allowance of COP $300,000 Access to 70+ wellness benefits provided by Michael Page. Schedule: Regular Season: Monday to Thursday: 10:00 AM - 7:00 PM (1-hour lunch break) Friday: 10:00 AM - 6:00 PM (1-hour lunch break) Saturday: 9:30 AM - 2:30 PM Camp Days: Monday to Friday 8:30am to 5:30pm (1-hour lunch break) Saturday: 10:00am to 2:00pm OR Sunday: 12:00pm to 4:00pm #J-*-Ljbffr
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For people searching Customer Service

14,070 customer service jobs are open right now

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The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.

FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.

Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.

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