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Jobtailor in Colombia is seeking a Service Desk Analyst to provide first-line user support, guide users through steps to restore functionality, and document issues in the ticketing system. You will troubleshoot hardware, software, and connectivity, escalate complex problems, and help maintain the knowledge base while meeting SLAs; high school diploma required, less than 1 year experience, and remote access tools proficiency. #J-*-Ljbffr