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Unisys is seeking a Service Desk Associate in Colombia to provide guided first line user support, helping restore functionality and ensuring tickets move toward resolution. You'll troubleshoot hardware, software, and connectivity issues using remote tools and coordinate with escalation teams as needed. Under guidance you'll handle end-user service requests such as software installation and user administration, maintain updates on ticket status to users, and adhere to service desk policies, #J-*-Ljbffr