Supervisor Achosa

We're looking for a Supervisor who's ready to lead with heart, drive results, and bring out the best in their team! What we offer: Bonuses:Based on OPS performance Schedule:42 hours per week Days Off:Based on operational needs Your mission: Lead, coordinate, and support agents and administrative staff Ensure clear communication of goals, policies, and company values Address team questions and provide timely support Identify challenges and suggest improvements Monitor KPIs, coach team members, and deliver feedback Ensure achievement of goals and high performance Prepare and analyze reports for your team and leadership Collaborate with other supervisors to execute strategic action plans Support client needs with solutions and accountability Organize team schedules and rotations Track performance daily, weekly, monthly, and beyond Manage pre-payroll reports and ensure timely follow-up Handle escalations via phone, email, text, or chat Be responsive to all communications from leadership Foster professional growth and skills in your team Are you ready to lead, inspire, and grow? Company Information About ContactPoint360 If you want to be the next CEO... we're not joking. Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset. ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We're proud that 70% of our leaders grew from within, proof that growth isn't just a promise, it's our culture. From day one, you'll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we're big believers in building futures, not just filling roles. If you're hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you're in the right place. We'll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home. #J-*-Ljbffr