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Jobtailor in Medellín seeks a dedicated Customer Support Specialist to be the first point of contact for customers and supported employees. You will respond to inquiries via phone, email, and chat, upholding SLAs and a customer-first approach. In this role, you will provide accurate information about services, resolve issues, and escalate when needed, while maintaining ownership of the resolution and continuously seeking to improve the customer experience. #J-*-Ljbffr