Accounts Receivable/Cod Sup

Job Description Accounts Receivable/COD Supervisor Location: COMEL - GBS Medellin Grade: 20C Day shift Job Description AR Supervisor - US (Cash Application & Brokerage) & SCS Canada This position is critical to the Accounts Receivable operation, ensuring compliance with corporate metrics, policies, and quality standards. The Supervisor leads a team of 34 employees, managing daily operations, workload distribution, and process efficiency. Additionally, oversees the workflow of US (Cash application & Brokerage) and SCS Canada, impacting adjustments, refunds, and reconciliation. Responsible for key financial tasks maintains KPIs, SLAs, and corporate policies in compliance, ensuring alignment with business objectives. This role requires strategic vision and hands-on leadership, facilitating execution and goal achievement through effective control and monitoring tools. Responsibilities Lead daily operations of the AR US & SCS Canada team (34 employees). Distribute workloads and ensure operational efficiency. Monitor team performance to guarantee quality and goal achievement. Manage Unapplied workflow (SP and Brokerage), including cash application, adjustments, and refunds. Oversee critical financial tasks ensuring cash application flow, reconciliations, and CEC performance. Maintain KPIs, SLAs, and compliance with corporate policies. Operational planning and decision-making impacting area objectives. Identify process improvement opportunities and elevate relevant issues. Ensure effective communication and coordination among team members. Skills Leadership and team management. Operational planning and performance monitoring. Knowledge of Accounts Receivable processes and financial tower operations. Decision-making aligned with corporate guidelines. Proficiency in control and tracking tools. Preferences Proven experience of 2+ years in leadership roles (Team Leader or higher) within GBS FSS tower processes. Degree in administrative fields related to business or economics, or 3+ years of experience at UPS. Last two performance evaluations rated solid or higher. EPIC score of 80% or above. English level B2 or higher. Intermediate/advanced Excel skills. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In **, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world's largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment. #J-***-Ljbffr