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Serve as the primary contact for VIP customers, building long-term relationships and delivering personalized support across phone, chat, email, and web messaging. Investigate and resolve gaming, payment, and account issues while following compliance, fraud prevention, verification, and responsible gambling procedures. Navigate internal systems, document interactions, collaborate with other departments, and proactively anticipate customer needs. Full training is provided, with work scheduled across weekdays, weekends, holidays, and extended daily hours.