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Lead the implementation and governance of ServiceNow ITOM, CMDB, CSDM, Discovery, and Service Mapping. Configure integrations, MID servers, patterns, APIs, and automation while maintaining CMDB health, data quality, normalization, and reconciliation. Drive AI and agentic workflow adoption for alert analysis, remediation, and anomaly detection. Partner with infrastructure and business stakeholders to establish standards and deliver scalable, self-healing IT operations.