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Provide 24/7 Tier 2 remote helpdesk and systems administration support in a Network Operations Center. Monitor and troubleshoot Windows Active Directory infrastructure, servers, desktops, networks, virtualization, backups, patching, enterprise management tools, and hardware. Perform account administration, upgrades, recovery operations, documentation, and root cause analysis. This is an onsite Columbia, South Carolina role requiring rotating shifts, weekends, holidays, and eligibility to obtain a government security clearance.