🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Owns voice product strategy, vision, roadmap, backlog, discovery, market research, experimentation, launches, performance metrics, and customer outcomes. Partners with cross-functional stakeholders to improve customer journeys, specialist targeting, reliability, scalability, and operational efficiency. Requires expertise in interaction management, call routing, call flow design, Amazon Connect, stakeholder leadership, analytics, financial modeling, and product lifecycle management.