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Leads mortgage and home equity loss mitigation operations, managing approximately 36 associates and overseeing performance, risk, compliance, vendors, financial outcomes, and customer experience. Drives process improvement using Lean, Agile, automation, and digital tools; ensures adherence to investor, insurer, and regulatory requirements; manages remediation, loan modification execution, staffing, expenses, and operational reporting. Partners with senior leaders, Product, Strategy, Risk, Compliance, Legal, Claims, and Accounting.