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Provide Tier 1 end-user IT support across hardware, software, mobile devices, network connectivity, imaging and provisioning. Administer AD/Intune, troubleshoot Zscaler, Teams VoIP, printers, and use tools like Acronis, Ivanti and Netscout. Maintain asset management, security patching, knowledge base, and participate in Lean/Six Sigma and 6S activities to improve support processes and user satisfaction.