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Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. This is a platform ownership role. You should think in terms of process efficiency, data integrity, and user adoption — not just ticket resolution. You will own the deployment of solutions and modules from end-to-end: from scoping and design through development, testing, and continuous improvement in production Key Responsibilities: Serve as the primary developer and administrator for the ServiceNow platform across the enterprise environment Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs Build and manage Flow Designer flows, Subflows, and Actions to automate IT and business processes Administer Update Sets and manage change promotion across Dev, Test, and Production environments Design and deploy IntegrationHub spokes and spoke actions to automate workflows with enterprise identity, patch management, and monitoring platforms/tools Build and maintain REST/SOAP integrations with internal systems and third-party tools Configure and mature the Change Management module including change models, approval workflows, CAB automation, and risk assessment policies Mature and maintain the CMDB including Discovery schedules, normalization rules, CI relationships, and data reconciliation Manage Hardware Asset Management Pro configurations including asset lifecycle stages, disposal workflows, and reporting Administer and optimize Discovery, MID Server configurations, and Service Mapping for infrastructure visibility Design, build, and maintain Service Catalog items and Record Producers to expand self-service capabilities Continuously improve the end-user experience through portal customization and feedback-driven iteration Enforce Access Control Lists (ACLs) and role-based access controls (RBAC) to protect sensitive data Partner with IT leadership and process owners to gather requirements and deliver scalable platform solutions Document technical designs, integration architecture, and operational runbooks Provide Tier 3 support and serve as the escalation point for platform-related incidents Required Qualifications: 3+ years of hands-on ServiceNow development and administration experience Proficiency in JavaScript, Glide APIs, and server-side and client-side scripting within ServiceNow Demonstrated experience with ITSM modules: Incident, Problem, Change, Request, and Service Catalog Demonstrated experience deploying ITOM modules: Discovery, CMDB, MID Server, and Service Mapping Experience configuring Hardware Asset Management or IT Asset Management modules Practical experience building automations using Flow Designer or Workflow Editor Familiarity with REST/SOAP integration concepts and ServiceNow integration patterns Strong understanding of ITIL processes and how they map to ServiceNow functionality Ability to work independently, manage competing priorities, and communicate clearly with technical and non-technical stakeholders Preferred Qualifications: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) Experience with IntegrationHub including custom spoke development Hands-on experience with CMDB governance and CSDM maturity initiatives Familiarity with IT security and compliance frameworks relevant to defense contracting such as CMMC or NIST SP 800-171 Experience with ServiceNow Automated Test Framework (ATF) Exposure to Performance Analytics, reporting, and KPI dashboard development Experience in a defense, federal, or highly regulated IT environment Benefits: Medical Insurance: Comprehensive health insurance plans covering a range of services Saronic pays 100% of the premium for employees and 80% for dependents Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents Time Off: Generous PTO and Holidays Parental Leave: Paid maternity and paternity leave to support new parents Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses Retirement Plan: 401(k) plan with company match Stock Options: Equity options to give employees a stake in the company’s success Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office Saronic CCPA Notice for Candidates and California Employees If this role is based in the United States, it requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3) . Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We are also committed to providing reasonable accommodations for qualified individuals with disabilities.
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In your interview, expect this: 'Walk me through the last time you had to debug something that took you more than an hour. What was it, what did you try first, and what would you do differently?' Hiring managers ask this to see if you think systematically or just try random fixes. Have a real example ready with specifics.