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Minimum Requirements 12 years' experience in Technical Support or an IT-related environment. 12 years' experience in a BPO/contact centre environment. Strong troubleshooting and problem-solving abilities. Experience troubleshooting hardware and software. Proficiency in using CRM systems. Excellent verbal and written communication skills. Ability to work independently and manage time effectively. Strong customer-service skills and a positive attitude. Ability to follow processes, procedures, and…