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RESPONSIBILITIES & DUTIES • Engage with assigned leads and promptly initiate contact through the auto dialer system. • Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs. • Build rapport, credibility and establish trust with leads through effective communication and active listening. • Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads. • Coordinate schedules and ensure smooth communication between leads and Admission Cou…