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Key Responsibilities ● Provide product support for HRMS platforms to clients and internal stakeholders. ● Understand and support end-to-end HRMS processes within the system. ● Analyze reported issues, replicate scenarios, and provide timely resolutions. ● Coordinate with technical teams to resolve complex system or database-related issues. ● Assist customers through calls, emails, and support tickets with a customer-first approach. ● Document common issues, solutions, and knowledge base article…