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About the role | He Aha Te Tūranga We are looking for people who can turn an interaction with a member or adviser into an experience they will remember, for all the right reasons! In this role you will deliver fast, accurate, and end-to-end service to members and advisers. You’ll be resolving enquiries, completing policy servicing, and reducing repeat contact, contributing to member retention, operational efficiency, and overall team performance. Our contact centre is a high-energy, fast-paced…