Support Technician - Vredenburg

Job Title: L1 Technician This contract role is based in Vredenburg Key Responsibilities Provide first-line support for hardware, software, and network-related issues. Log, track, and manage incidents and service requests through the ticketing system. Troubleshoot and resolve common technical issues (e.g., password resets, email access, device setup). Assist with onboarding and offboarding processes, including user account setup and access provisioning. Perform basic system checks and maintenance tasks as required. Maintain accurate documentation of incidents, resolutions, and processes. Ensure adherence to SLAs and internal service delivery standards. Required Experience & Qualifications Own Vehicle + 2 years' experience in an IT support or service desk environment. Relevant IT qualification or certification (e.g., A+, N+, or equivalent) is advantageous. Basic understanding of IT systems, networks, and end-user devices. Technical Skills Familiarity with Windows operating systems and Microsoft Office applications. Basic knowledge of Active Directory (user account management, password resets). Understanding of ticketing systems and IT service management principles (ITIL exposure beneficial). Basic troubleshooting skills across hardware, software, and connectivity issues. Key Competencies Strong communication and customer service skills Problem-solving mindset with attention to detail Ability to prioritise and manage multiple requests Willingness to learn and develop technical skills Team-oriented with a proactive approach Desired Skills: Desktop Support A+ N+ Active Directory Network SLA Desired Qualification Level: Grade 12 / Matric