Client Engagement Advisor

Client Engagement Adviser Location: Bloemfontein Role Purpose The Client Engagement Adviser will provide high-quality products and services to clients while achieving targets relating to service quality, productivity and client satisfaction within a call centre environment. Key Responsibilities Accurately capture and maintain client information on the relevant systems. Process and resolve client requests within agreed turnaround times, quality standards and applicable legislation. Complete administrative tasks accurately and within required deadlines. Engage with clients in a professional, customer-centric manner. Ensure client requests are completed accurately and follow up on outstanding queries. Provide effective, efficient and professional service through telephone and written correspondence. Ensure service level agreements are consistently met and exceeded. Manage time effectively and maintain agreed productivity levels. Handle client queries and complaints professionally while ensuring timely resolution. Qualifications & Experience Grade 12 / Matric. NQF Level 4 qualification in Short-Term Insurance. RE5 Regulatory Examination advantageous. 5-7 years' customer service experience, preferably within the Short-Term Insurance industry. Willingness to work shifts and overtime when required. Basic ability to understand and communicate in Afrikaans. Knowledge & Skills Customer service. Strong verbal and written communication skills. Attention to detail and accuracy. Administration skills. Ability to work effectively under pressure. Self-motivated and results-driven. Strong time-management and organizational skills. Collaborative and team-oriented. Desired Skills: Insurance Advisor Short Term Insurance Advisor Insurance Consultant Financial Advisor Desired Qualification Level: Degree