Support Technician (Field-Based) - Thabazimbi

We are looking for hands-on Support Technician's to install, maintain and repair Point of Sale (POS) and IT equipment across multiple customer sites. This is a field-based role with daily travel-ideal for someone who enjoys troubleshooting on-site, working independently, and delivering excellent customer service within strict SLAs. Location requirement (Non-negotiable) Candidates must be based in and reside in one of the following areas: Hermanus, Vredendal, Kimberley, Nelspruit, Bloemfontein, Carnarvon, George, Richards Bay, Ladysmith. What you'll be doing: Resolve customer queries and technical issues within agreed SLA timelines Perform on-site installations, repairs, maintenance and testing on POS and desktop equipment Diagnose faults, troubleshoot problems, and implement the best-fit solution Drive first time-fix outcomes and reduce repeat callouts Maintain strong customer relationships through professional, customer-centric service Update and manage service calls with clear notes and work details completed on site Follow Quality Management System (QMS) processes and guidelines from the Field Service Manager Maintain sufficient boot stock and complete required administration on time What we're looking for: Qualifications Matric (Grade 12) CompTIA A+ and N+ (required) Electronic skills ITIL Foundation (advantageous, not required) Experience ± 2 years' experience maintaining equipment in an IT environment ± 1 year supporting desktop equipment Experience with POS devices is advantageous Skills Strong troubleshooting and problem-solving ability Comfortable working independently and under pressure Excellent communication and customer service skills Strong time management, prioritisation, and attention to detail Proactive, reliable, and flexible with a continuous learning mindset Other requirements Valid driver's license Own reliable vehicle Must reside in one of the specified areas listed above Credit and criminal checks will be conductedWe are looking for hands-on Support Technician's to install, maintain and repair Point of Sale (POS) and IT equipment across multiple customer sites. This is a field-based role with daily travel-ideal for someone who enjoys troubleshooting on-site, working independently, and delivering excellent customer service within strict SLAs. Location requirement (Non-negotiable) Candidates must be based in and reside in one of the following areas: Hermanus, Vredendal, Kimberley, Nelspruit, Bloemfontein, Carnarvon, George, Richards Bay, Ladysmith. What you'll be doing: Resolve customer queries and technical issues within agreed SLA timelines Perform on-site installations, repairs, maintenance and testing on POS and desktop equipment Diagnose faults, troubleshoot problems, and implement the best-fit solution Drive first time-fix outcomes and reduce repeat callouts Maintain strong customer relationships through professional, customer-centric service Update and manage service calls with clear notes and work details completed on site Follow Quality Management System (QMS) processes and guidelines from the Field Service Manager Maintain sufficient boot stock and complete required administration on time What we're looking for: Qualifications Matric (Grade 12) CompTIA A+ and N+ (required) Electronic skills ITIL Foundation (advantageous, not required) Experience ± 2 years' experience maintaining equipment in an IT environment ± 1 year supporting desktop equipment Experience with POS devices is advantageous Skills Strong troubleshooting and problem-solving ability Comfortable working independently and under pressure Excellent communication and customer service skills Strong time management, prioritisation, and attention to detail Proactive, reliable, and flexible with a continuous learning mindset Other requirements Valid driver's license Own reliable vehicle Must reside in one of the specified areas listed above Credit and criminal checks will be conducted Desired Skills: A+ N+ MCSE