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We are seeking a commercially astute and strategically driven Head of Auditing to lead the audit, quality assurance, and compliance function across its Retail and Digital Sales ecosystem . This role is critical in ensuring sales integrity, regulatory compliance, process adherence, and revenue assurance across high-volume, target-driven environments. Operating within a BPO/KPO-style sales model , the successful candidate will establish a best-in-class audit framework that supports omnichannel sales (telesales, digital, inbound/outbound contact centres) while safeguarding brand reputation and enhancing customer experience. Key Responsibilities Define and implement a sales-focused audit and compliance strategy aligned to business’s growth and revenue objectives Build and lead an integrated Audit, QA, and Compliance function across Retail and Digital Sales channels Design and enforce audit frameworks covering: Sales process adherence Regulatory and compliance requirements (e.g., consumer protection, POPIA) Call quality and customer engagement standards Revenue assurance and deal integrity Oversee end-to-end audit cycles across: Telesales and contact centre environments Digital sales funnels and lead conversion journeys Partner and affiliate sales channels Ensure alignment to internal governance standards and external regulatory requirements Partner with Sales Leadership to identify conversion leakage, mis-selling risks, and performance gaps Implement real-time QA and call auditing frameworks to improve sales quality and customer outcomes Lead root cause analysis on audit findings and drive corrective action plans across teams Provide executive-level reporting and dashboards on audit outcomes, risks, and trends Act as the primary lead for client, partner, and external audit engagements Drive continuous improvement initiatives to enhance operational efficiency and sales effectiveness Build, mentor, and scale a high-performing team of auditors and QA specialists Key Requirements 8–12+ years’ experience in audit, QA, or compliance leadership , within BPO/KPO or high-volume sales environments Proven experience auditing sales operations , particularly in contact centres and digital sales environments Strong understanding of sales governance, revenue assurance, and customer experience standards Experience with omnichannel sales models (telesales, CRM-driven sales, digital funnels) Deep knowledge of South African regulatory frameworks (e.g., POPIA, CPA) Demonstrated ability to influence commercial and operational leadership Strong analytical capability with experience translating data into actionable business insights Experience managing multi-channel, multi-team audit functions at scale Preferred Qualifications Degree in Finance, Risk, Business, or related field Professional certifications (e.g., CIA, CISA, CA(SA) ) Experience within education, training, or service-based sales environments Exposure to sales tech stacks (CRM systems, diallers, QA tools, analytics platforms) Experience implementing automation or AI in audit/QA processes Leadership & Core Competencies Commercial acumen with a strong sales orientation Strategic governance and risk management Advanced stakeholder engagement and influence Data-driven decision-making Operational excellence and continuous improvement Strong leadership and team development capability Success Metrics Reduction in miss selling, compliance breaches, and audit findings Improvement in sales quality, conversion integrity, and customer experience scores Increased revenue assurance and reduced leakage across sales channels Strong audit outcomes in internal and external reviews Adoption and effectiveness of QA and audit frameworks across all sales teams Clear, actionable reporting that drives measurable commercial impact Desired Skills: sales-focused audit and compliance strategy Audit QA and Compliance function audit frameworks Oversee end-to-end audit cycles
Most are in India and the US. Here's how to pick the right one for you.
74.689Jobs
17.483IN
79%EN
WorkMundi's database shows 74,689 open sales positions globally. India leads with 17,483 jobs, followed by the US with 13,876. If you're open to geography, you have real options — but the sheer number means you need a filter. Don't apply to everything. Pick a country, a company size, and a sales model that matches what you actually want to do.
Almost 8 in 10 of these ads have their text written in English. That's useful for reading the job description and understanding what you're signing up for. But it tells you nothing about whether the role requires you to speak English with customers, partners, or your team. Ask the hiring manager directly during your first conversation.
The employers posting the most are boxlunch, SIMPLE RECRUIT, FlexBoard, and tmobile. If you see their name on a listing, you know they're actively hiring. That can work in your favor — high-volume recruiters often move faster. But volume also means competition. Your application needs to stand out.
Sales interviews almost always include a version of this: 'Tell me about a time you lost a deal. What did you learn?' Prepare a real story where you take ownership of what went wrong and what you'd do differently. Hiring managers want to see you learn, not just win.